At Plus Fitness, we are thrilled to share the results of our latest member feedback survey—and the numbers speak volumes. With a stellar overall rating of 4.45 out of 5, our members have given us their vote of confidence across every aspect of our service. This isn’t just a metric to us—it’s a meaningful reflection of how we’re connecting with our community and improving their fitness journeys, year after year.

🎧 Your Voice, Our Priority

Time and again, members tell us what they love—and what we can do better. Over 400 of you shared your thoughts in our most recent survey, offering candid feedback on everything from equipment to cleanliness to customer service. And we’re listening.

Every suggestion, every comment—it’s fuel for how we grow and improve.

🤝 It’s More Than a Gym—It’s a Relationship

What really sets us apart? It’s not just the facilities. It’s the people. Our staff and franchise teams are all about genuine connections—whether it’s a friendly chat on the floor or help at the front desk, we’re here to make your fitness experience feel personal, not transactional.

Because at Plus Fitness, you’re never just a number—you’re part of something bigger.

💬 Feedback That Sparks Real Change

One of the most exciting things we saw in this year’s survey? Members feel heard. And not just heard—valued. You told us where we could level up, and we got to work:

✔️ New equipment additions
✔️ Improved class schedules
✔️ Upgraded hygiene protocols

It’s a real, two-way relationship. Your input becomes action.

📈 Breaking Down the Numbers: We’re Leveling Up

Here’s how the ratings stacked up this year:

• Cleanliness: 4.51 ⭐

• Customer Service: 4.29 ⭐

• Equipment Quality: 4.41 ⭐

• Gym Maintenance & Premises: 4.40 ⭐

• Group Classes & Engagement: 4.07 ⭐

Every category tells a story of progress—and opportunity. Cleanliness came out on top, while group classes showed us where to focus next.

📊 Smart Surveying for Smarter Growth

To make the most of your feedback, we broke the survey into five key areas:

1. Service Experience

2. Equipment & Product Quality

3. Cleanliness Standards

4. Gym Maintenance

5. Group Activities & Classes

This strategic approach helps us pinpoint exactly where we shine—and where there’s room to grow.

💡 The Road Ahead: You Guide the Way

Thanks to every member who took the time to fill out the survey. Your insights give us direction, inspiration, and motivation to keep climbing higher. We’re not here to stay average—we’re here to raise the bar.

So here’s to cleaner gyms, stronger communities, and the kind of member-first service that makes fitness more than a routine—it makes it a lifestyle.

Let’s keep building this together.

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